Refund policy

 

  1. We guarantee satisfaction with every purchase. If you're not pleased with a product, feel free to return it, kindly WhatsApp us at 033 40 695 695
  2. Our return and exchange policy extends for a generous timeline of Delivery date + 14 days.
  3. To qualify for an exchange, products should be mostly unused, with at least 90% of the content remaining.
  4. We process all return and exchange requests promptly, typically within 3 to 5 working days.
  5. Please note, delivery charges (if any) for the original order are non-refundable.
  6. Customers are responsible for any delivery charges incurred for exchanging products.
  7. In cases of damage or leakage we will cover all delivery charges related to the return and exchange.
  8. Orders exceeding Rs. 7,000 are non-refundable and are eligible for exchange only.
  9. No, Return / Exchange in Sales Item and Variants below 50ml volume.
  10. To initiate the refund/exchange process please WhatsApp us at 033 40 695 695

WhatsApp Us: +92 33 40 695 695

Customer Support: hellonylaroma@gmail.com